Covid 19 Information


Dear Guest

Here at Mountain Spa Residences, looking after our staff and guests to keep everyone safe and reassured is our main priority.  However, as the vaccine, testing and quarantine guidelines for Austria and our guests’ home countries are constantly changing we kindly ask you to check the following links.

Entry Regulations to Austria

To find out more about the latest entry regulations for coming into Austria, click here

Current Safety Measures in St Anton Am Arlberg

To learn more about the current situation in St Anton itself on how hotels, shops and restaurants are working together to keep our resort safe, please click here.

Personal Travel Insurance

We strongly recommend to all our guests to check with your personal travel insurance to ensure that any health matters or tests which prevent you from entering Austria are covered in your policy.

Existing Bookings with Mountain Spa Residences

If you have already made a reservation with us either directly or through an online booking platform, and have any concerns regarding your reservation, please contact us on info@mountainsparesidences.com

Safety Measures within Mountain Spa Residences

All of our staff meet the 2G regulations for working in Austria.  All personnel carry out twice weekly antigen, lateral flow tests and follow our internal covid guidelines.   Guests, staff and personnel must wear FFP2 masks in all public spaces in the building and are encouraged to use the available antibacterial hand gel frequently.  Guests and visitors arriving at the hotel will be asked to show their EU Digital Covid Certificate or QR code, and necessary tests.

Our Cancellation and Refunds Policy

The additional terms to our booking conditions apply to any of the following quarantine/Covid-19 closures arising as a result of Government action related directly to Covid-19:

  • St Anton is closed for all or part of the duration of the Client booking due to Government action as a result of a Covid-19 issue.
  • Mountain Spa Residences is closed for all or part of the period of the Client booking due to Government action as a result of a Covid-19 issue.
  • If the Client is not able to travel to Mountain Spa Residences from their country of residence due to travel restrictions (not including any requirement for negative Covid-19 tests and /or proof of Covid-19 vaccinations) imposed by Government action as a result of a Covid-19 issue.
  • This applies to Government imposed quarantine measures at either country of residence or destination, or Government advice (by the Government of the Clients residence) against all but essential travel to Austria.
  • If one of your party tests positive for Covid-19 before your date of travel and are unable to travel, then you will need refer to the terms of your personal travel insurance policy

In the event that you need to cancel your booking with us due to any of the above quarantine/Covid-19 closures, you must write to us via email and set out the reason for your request to cancel.   We will then establish if this reason meets the criteria for a quarantine/ Covid-19 cancellation.   If the reason does not meet the criteria, the normal Booking Conditions will apply.