GENERAL INFORMATION

  • Free WiFi is provided in all apartments and general areas
  • 600m² wellness facility (indoor/outdoor swimming pool, panorama sauna, bio sauna, steam room and relaxation room)
  • Kids Room includes table tennis, table football, Xbox and TV’s
  • Ski Room with individual ski lockers for each apartment, access by room key
  • Free private shuttle bus service provided during winter season to and from the Nassereinbahn lift station during the morning and afternoon
  • Towels are provided in the apartments
  • Bathrobes are available with a deposit of 50€ each
  • Bed Linen, bath towels, pool towels and tea towels are included
  • Baby cot &  highchair are available on request
  • Slippers are available at reception. To help against waste, we invite our guests to bring your own reusable slippers.

We have a fantastic app / website called Guest Friend which gives you all information on Mountain Spa (reception hours, pool and spa hours, ski shuttle service). The app also has great information on what’s going on in St. Anton – restaurants, weather forecast, slope conditions, practical information, useful numbers and other facilities in town and around.  Click here to learn more and download.

MASSAGES AND PHYSIOTHERAPY

At Mountain Spa Residences, we want you to have the most relaxing and enjoyable time with us. Destress and unwind with a professional massage therapist.
Relaxing massages, physiotherapy and facial treatments are available on request. The appointments must be pre-booked at reception, where you will be given all information about the options and prices. Alternatively, you can also email us before your arrival to receive more information and reserve your space.

 


OPENING HOURS

Reception
08:00 – 11:00 & 15:30 – 20:00 hrs

Saunas and Steam Room
Upon request: simply ask our staff! (between 8:00 and 20:00 hrs)

Swimming Pool
Inside: 08:00–20:00 hrs
Outside upon request: simply ask our staff! (between 8:00 and 20:00 hrs)


PETS

Pets are not allowed in Mountain Spa Residences.


PARKING

You are welcome to park your vehicle free of charge in our own secure underground car park or opposite in our outdoor spaces.


ARRIVAL & DEPARTURE

Your apartment will be available on the day of arrival from 16:00 hrs and you will be required to depart by 10:00 hrs (in case of late check out, we might charge you a late check out fee). If you plan to arrive earlier than 16:00 hrs please advise us. You may use the wellness facilities to change and check in later (note that if you arrive between 11:00 and 15:30 reception will be closed and this service won´t be possible).


DEPOSIT

We will take a payment of 100% of the apartment rental and cleaning fee 30 days before arrival (Winter Season) or 14 days before arrival (Summer Season) on the credit card provided when booking.

If you prefer to pay by bank transfer please inform us so that we can provide our bank account information before the payment is due.

The balance which is paid on arrival includes the tourist tax.

A €500 damage deposit is due on arrival and will be refunded on departure after a check of the apartment and provided there is no damage or missing items.


TOURIST TAXES

All adults (over 15 years old) are due to pay tourist tax of €5.00 per person per day.


PAYMENT

We accept VISA, MASTERCARD & MAESTRO as well as cash payments. You can also pay by bank transfer, if preferred.


END OF STAY

All rubbish must be sorted and cleared in the rubbish room in the garage and the kitchen must be tidied up with the dishwasher running.

There will be an end of stay cleaning charge added to your booking. The price changes according to the size of the apartment you booked and the amount vary from 130 € to 410 €.