GENERAL INFORMATION

  • Free WiFi is provided in all apartments and general areas
  • Free 600m² wellness facility (indoor/outdoor swimming pool, panorama sauna, bio sauna, steam room and  relaxation room)
  • Viva Spa massage, facial etc. treatments available at extra charge (winter only)
  • Kids Room includes table tennis, table football, X box and TV’s
  • Ski Room has individual ski lockers for each apartment with access by room key
  • Daily morning bread/croissant service is available during the winter season for an extra charge (collection from reception)
  • Free private shuttle bus service provided during winter season to and from the Nassereinbahn lift station during the morning and afternoon
  • Café Schweizerhof is our in-house elegant and family friendly restaurant open in the evenings (winter only)
  • Towelling robes and slippers are provided in the apartments
  • Bed Linen, towels and tea towels are included
  • Baby cot &  highchair are available on request

OPENING TIMES

Reception
Summer 08:00 – 12:00 & 16:00 – 20:00
Winter 07:00 – 11:00 & 15:30 – 21:00

Café Schweizerhof
Winter 18:30 – 22:30 (last orders)

Sauna and steam room
Summer on request at the reception
Winter 15:00 – 20:30

Swimming pool
Winter indoor pool 07:00 – 20:30, outdoor pool 15:00 – 20:30
Summer indoor & outdoor pool 08:00 – 20:00

Viva Spa Treatments (bookable)
Winter opening times
Massages, facials etc. 15:00 – 21:00


PETS

Pets are not allowed in Mountain Spa Residences.


PARKING

You are welcome to park your vehicle free of charge in our own secure underground car park or opposite in our outdoor spaces.


ARRIVAL & DEPARTURE

Your apartment will be available on the day of arrival from 16:00 hrs and you will be required to depart by 10:00 hrs. If you plan to arrive earlier than 16:00 please advise us. You may use the Wellness facilities to change and check in later.


DEPOSIT

We will take a payment of 70% of the apartment rental, 60 days before arrival on the credit card that you have provided when you book.

If you prefer to pay by bank transfer please inform us so that we can provide our bank account information before the payment is due.

The balance which is paid on arrival includes 30% of the apartment rental due, tourist tax and end of stay cleaning charge. Pre ordered ski passes are paid for on arrival.

A €500 damage deposit is due on arrival and will be refunded on departure after a check of the apartment and provided there is no damage or missing items.


TOURIST TAXES

All adults (over 15 years old) are due to pay tourist tax of €2.60 per person per day.


SKI PASSES (Winter only)

To pre-order your ski passes for collection and payment on arrival, please click here. To see the various ski pass options and prices click here.

Please note there is a €5 refundable deposit added to each pass.


PAYMENT

We accept VISA, MASTERCARD & MAESTRO as well as cash payments. You can also pay by Bank transfer if preferred.


END OF STAY

All rubbish must be cleared to the rubbish room in the garage and the kitchen must be clean with the dishwasher running.

We can provide you will additional dishwasher tablets, toilet rolls and tea towels at extra cost at reception.

There will be an end of stay cleaning charge added to your bookings. The exact amount will depend on the length of stay and the type of apartment. The prices range from €50 to €250, and will be due on arrival.

Apartment typeWinter 2019-2020
(7 nights stay)
Summer 2019
(3 nights stay)
Summer 2019
(4 plus days stay)
Classic 1 bedroom€100€50€60
Classic 2 bedroom€170€80€100
Classic 2 bedroom penthouse€170€80€100
Superior 2 bedroom€170€80€100
Deluxe 2 bedroom€170€80€100
Superior 3 bedroom€250€110€140
Deluxe 3 bedroom€250€110€140
Superior 3 bedroom penthouse€250€110€140
Deluxe 3 bedroom penthouse€250€110€140
Deluxe 4 bedroom penthouse€250€140€170