Privacy Policy

Mountain Spa Residences and MW Hotels and Resorts strive to be transparent about how we collect and use your personal information.

We are the data controller of all personal data which we collect from you. Our registered address is MW Hotels and Resorts – Austria GmbH, Kranebitter Allee 202, 6020 Innsbruck, VAT number: ATU53105900

We control the ways your personal data is collected and the purposes for which your personal data is used.

Here we describe the privacy policy for our website and communications, as well as how we collect, store and use your data.

Personal data

What personal data we collect

In order to process your booking, we need to collect certain personal details from you. These details will include, where applicable, the names and addresses of party members, credit/ debit card or other payment details and special requirements such as those relating to any disability or medical condition which may affect the chosen holiday arrangements. If we need any other personal details, we will tell you before we obtain them from you.

How we use your personal data

We can only use your personal data for the reasons below;

  1. To fulfil a contract we have with you
  2. If we have a legal duty to use your data for a particular reason
  3. When you consent to it
  4. When it is in our legitimate interests (our business or commercial reasons for using your data)

We use the information we collect for the following purposes;

  • To provide you with information related to your booking, a quote, or other information you may have requested.
  • To process and complete your booking and to carry out our obligations that may arise in connection with any contracts entered into between you and us, or between you and a third-party supplier.
  • To notify you about changes to our services or your booking.
  • To send you marketing communication such as emails and brochures, but only if you have opted in to receive this communication.

Do you share my data with other companies?

We may need to pass on your personal data to the companies and organisations who need to know them so that your holiday can be provided (for example credit/debit card company or bank). Your data will not be supplied to other third parties unless you have given express consent for us to do so. Third party offers will only be sent to you if you have opted-in to receive such communications at the point of supplying your personal information.

How long will my personal data be stored?

We will only retain personal data for as long as is necessary for the purposes we are using it for. How long we retain data will vary depending on the purposes it is used for.

Your rights regarding your personal data

  • You are entitled to access your personal data held by us at any time.
  • You have the right to request that we amend any personal data which is incorrect or requires updating.
  • You have the right to request that we delete any personal data held by us.

On receipt of any of the above requests, we will endeavour to respond to you as soon as possible, at most within one calendar month.

Marketing communication


If you want to stop receiving emails from us at any time you can unsubscribe using the ‘unsubscribe’ link at the bottom of any of our emails.
You will still receive service/transactional emails which are necessary for example to confirm your booking or to update you on the status of your holiday.

We will also ask you to confirm your communication preferences when you make a booking with us over the phone.

Email disclaimer

Legally privileged/Confidential Information or information otherwise protected from disclosure may be contained in MWHR emails. Any emails sent from a MWHR email address are intended solely for the person or entity to which it is addressed. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, the information in emails by persons or entities other than the intended recipients is strictly prohibited and may be unlawful. If you are not the addressee(s) legally indicated in messages (or responsible for delivery of the message to such person), you may not copy or deliver messages to anyone. In such case, you should destroy this message, and notify us immediately. Opinions, conclusions and other information expressed in this message are not given or endorsed by MWHR unless otherwise indicated by an authorised representative independent of this message. Please note that, though we scan all messages for known viruses, neither MWHR nor the sender of this message accept any responsibility for viruses and it is your responsibility to scan attachments (if any).

Cookie Policy

We use cookies to help us improve your overall website experience. A cookie is a text file containing small amounts of data which are downloaded to your computer, tablet or mobile device when you visit a website. To better understand your use of the Mountain Spa Residences website, we work with third-party cookie providers including Google Analytics, Google Adwords, Facebook and Affiliate Window who place cookies on your computer to collect information on our behalf. When you visit , a cookie containing a value that uniquely identifies you to Mountain Spa Residences is sent to your browser and stored on your computer’s hard drive. None of your secure information, such as credit card and payment details or password, is collected by these cookies.

These cookies may track things such as how long you spend on our website and the pages you visit, as well as help us understand how you got to our website. We use cookies to measure the effectiveness of our advertising and to personalise content and ads.

All information collected by these cookies is sent to Mountain Spa Residences by a secure connection. These third party providers are prohibited from using our data for any other purposes. All information will be retained as long as necessary.

You can accept or decline cookies at any time by accessing the preference panels from your browser’s main menu (usually found under ‘Tools’ or ‘Options’). More information about cookies and how they work can be found on

If you have questions about the information that we hold or our Privacy & Cookie Policy please contact Customer Services by email using